Privacy Policy

1Information We Collect

When you register and use the vk8app Platform, we collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, and a copy of a government-issued identity document where required for KYC verification.
• Contact Data: Mobile phone number, email address, and city or district of residence within Bangladesh.
• Financial Data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), transaction history, deposit and withdrawal amounts in Bangladeshi Taka (BDT), and account balance records.
• Technical Data: IP address, device type, operating system, browser type and version, and mobile carrier information collected automatically when you access the Platform.
• Usage Data: Pages visited, games played, betting history, session duration, click-stream data, and in-platform search queries.
• Communications Data: Content of messages you send to our support team via live chat or email, including timestamps and resolution notes.

We collect data directly from you at registration and during your use of the Platform, automatically through cookies and server logs, and in some cases from third-party identity verification services engaged to assist with KYC compliance.

2How We Use Your Information

vk8app processes your personal data on the following legal bases and for the following purposes:

• Contract performance: To create and manage your account, process deposits and withdrawals, settle bets, and deliver the Platform services you have requested.
• Legal obligation: To carry out Know Your Customer (KYC) checks, age verification (confirming players are 21 years or older), anti-money laundering (AML) screening, and fraud detection as required by applicable laws.
• Legitimate interests: To analyse usage patterns, improve Platform features, maintain system security, prevent abuse, and conduct internal risk management.
• Consent: To send you promotional communications about bonuses, new games, cricket betting markets, and seasonal offers (e.g., Eid promotions, BPL season specials). You may withdraw consent at any time by contacting support.
• Responsible Gaming: To monitor account activity for signs of problem gambling behaviour and to enforce self-exclusion, deposit limits, and cool-off periods where requested or required.

3Payment Data & Mobile Wallets

vk8app accepts deposits and processes withdrawals via bKash, Nagad, Rocket, and Upay. When you initiate a financial transaction, we share the minimum necessary information with our payment processing partners to complete that transaction. We do not store full mobile wallet PINs or passwords. Transaction records, including amounts, timestamps, and wallet reference numbers, are retained for a minimum of five (5) years to comply with financial record-keeping obligations. Your registered wallet number is linked to your vk8app account and all withdrawals are paid exclusively to that registered number. Any request to change a registered wallet number requires re-verification of identity before the change takes effect.

4Cookies & Tracking Technologies

The vk8app Platform uses the following types of cookies and similar technologies:

• Essential cookies: Required to maintain your login session, remember your preferences, and ensure the Platform functions correctly. These cannot be disabled without impairing your use of the site.
• Analytics cookies: Used to collect aggregate, anonymised data about how players navigate the Platform, which pages are most visited, and where errors occur. This helps us improve the user experience.
• Security cookies: Used to detect suspicious activity, prevent cross-site request forgery, and protect your account from automated attacks.

We do not use advertising or retargeting cookies that track your activity across third-party websites. Most browsers allow you to control or delete cookies through their settings. Note that disabling essential cookies may affect your ability to log in or use certain Platform features.

5Sharing Your Information

vk8app does not sell your personal data. We may share your information with the following categories of recipients, strictly on a need-to-know basis:

• Payment providers: bKash, Nagad, Rocket, Upay, and other financial intermediaries, solely to process transactions.
• Identity verification partners: Third-party KYC and AML screening services engaged to verify player identity and age in accordance with our legal obligations.
• Game studio providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and similar studios may receive anonymised session tokens to facilitate gameplay. They do not receive your full personal profile.
• IT and security vendors: Hosting, cloud infrastructure, and cybersecurity providers who process data on our behalf under strict data processing agreements.
• Law enforcement and regulators: Where required by a valid legal order, court judgment, or regulatory instruction, we may disclose data to the relevant authority. We will notify you where legally permitted to do so.

All third-party processors engaged by vk8app are bound by contractual confidentiality and data protection obligations. We require them to implement appropriate technical and organisational security measures.

6Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and legitimate business purposes. Specifically:

• Account and identity records are retained for a minimum of five (5) years following account closure to comply with anti-money laundering regulations.
• Transaction and betting history records are retained for a minimum of five (5) years from the date of each transaction.
• Support communications are retained for two (2) years from the date of resolution.
• Technical and usage logs are retained for up to twelve (12) months on a rolling basis.

After the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

7Data Security

vk8app implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encryption at rest for sensitive stored data, multi-factor access controls for internal systems, regular security audits and penetration testing, and staff training on data protection obligations. While we take every reasonable precaution, no online system can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, we will notify affected players without undue delay.

8Children & Minors

The vk8app Platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a player has provided false age information and is under 21, we will immediately suspend the account, conduct an investigation, and delete the associated personal data in accordance with our legal obligations. Any funds deposited by a minor will be returned to the originating wallet after verification, net of any bonuses received.

9International Data Transfers

The vk8app Platform is operated primarily to serve players in Bangladesh. Your personal data may be processed on servers located outside Bangladesh where our hosting or technology partners are based. In such cases, we ensure that appropriate contractual safeguards are in place to protect your data to a standard equivalent to the protections described in this policy. By using the Platform, you consent to your data being transferred and processed in this manner.

10Links to Third-Party Content

The Platform may reference third-party services such as bKash, Nagad, Rocket, or Upay payment portals as part of the deposit or withdrawal flow. Once you navigate to a third-party site or application, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party services you interact with. vk8app accepts no responsibility for the privacy practices of external services.

11Changes to This Policy

vk8app reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will notify registered players via the email address or mobile number on their account at least seven (7) days before the revised policy takes effect. The effective date at the top of this policy will always reflect the most recent version. We encourage you to review this page periodically to stay informed about how we protect your data.